Do you want to be part of the space future? As support to a European space organisation we are looking for a IT User and Technical Support Consultant

Activities

Our customer is a European organisation providing weather and climate-related satellite data, images and products for its users. You will be working on-site as a member of the Information and Computer Technology Service Desk team. Tasks will include:

• Service Desk first point of contact generating and tracking user tickets
• Provide user support for desktop applications (MS-Windows, Office, Visio)
• Installation, configuration and administration of: desktop and notebook hardware and operating system (MS-Windows); peripherals (printers, scanners); corporate office applications; remote access devices (Blackberry, VPN tokens)
• Prepare IT documentation, training material and provide user training
• Administration of user accounts and permissions.

Skills

You ideally have the following qualifications and experience:

• Effective interpersonal skills in dealing with demanding users under high workload
• Proven experience of supporting MS-Windows, Office 2007, Visio, Project, Explorer
• Supporting mobile computing solutions: VPN, Notebook remote access, Blackberry
• Extensive experience of IT end user support, software distribution systems, DMS
• User administration in MS Active Directory
• Configuration, administration and troubleshooting MS Exchange and Outlook
• Hardware installation and troubleshooting: desktop, notebook, printers, scanners,
• Familiarity with ISO 9000 and ITIL standards,
• Fluency in English is mandatory; some knowledge of French would be an asset.

Starting date: August 2010

An exciting international working environment in a highly innovative team awaits you. You will benefit from focused training and personal development bundled with a competitive salary.

Please note: Due to work permit restrictions for this position, please apply only if you are citizen of a European Union state or if you already hold a work permit for Germany.

HE Space Operations is a growing international space company. For over 25 years we have provided our customers with consultancy services in Engineering and Business Administration. We open the door to working directly on-site with our principal customers in the space sector who rank amongst the top 25 engineering employers in Europe: EADS and the European Space Agency.