HE Space Operations is a growing international space company. For over 25 years we
have provided our customers with consultancy services in Engineering and Business
Administration.

As support to a European space company we are looking for a
User Support Analyst (Hardware)

Activities

Our customer is a European organisation providing weather and climate-related satellite
data, images and products for its users. As User Support Analyst for Hardware you will
report to the Service Desk Manager. Your tasks will include:

• Install/configure/administrate desktop and notebook systems (hardware and operating system – MS Windows)
• Install/configure/administrate hardware peripherals (printers, scanners, etc);
• Operate the Service Desk/Helpdesk and provide first/second level user support for ICT end-users
• Document actions and interactions related to Service Desk calls or user requests
• Perform distribution and physical installation of the office computing hardware including cabling work
• Maintain and keep clean the information technology infrastructure and work environment as well as related equipment (e.g. printers)
• Interface with hardware suppliers regarding procurement, warranty and maintenance issues
• Support the procurement of hardware
• Operate and maintain the office computing hardware inventory in SAP
• Audit office computing hardware installations as well as implement defined asset and inventory management working practices and procedures
• Perform incoming inspections of information technology equipment as well as inventories information technology equipment

Skills

You ideally have the following qualifications and experience:

• University degree in a relevant discipline
• End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular
• IT technologies as used at EUMETSAT eg. HP desktops, notebooks, Ricoh printers and MS Office applications
• Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload
• Installation, maintenance and troubleshooting of MS Windows XP and Windows 7
• Fluency in English is mandatory; French would be an asset

Deadline for application: February 24th 2012

Please note: Due to work permit restrictions for this position, please apply only if you are citizen of a
European Union state or if you already hold a work permit for Germany.